OWDLAWSHOP Customer Support Policy

Effective Date: [January 1, 2023]

Thank you for choosing OWDLAWSHOP.

We are committed to providing users and merchants with high-quality and efficient support services, ensuring a smooth and worry-free shopping and selling experience on the OWDLAWSHOP platform.

1. Customer Support Scope

OWDLAWSHOP provides the following support services to help users resolve issues:

1.1 Order and Transaction Support

- Order status inquiry

Order modification or cancellation (depending on order status)

Logistics tracking and delivery consultation

- Refund and return processing

1.2 Account and Security

- Account registration, login, and security issues

- Account information modification (e.g., email, password, address, etc.)

Account verification and payment security

1.3 Payment and Refund

- Supported payment methods

Payment failure or transaction processing errors

- Refund progress inquiry

1.4 Merchant Support

- Store registration and management

Product display and inventory management

Order processing and delivery guidance

- Settlement and withdrawal issues

2. Customer Support Channels

You can contact our customer support team through the following methods:

Email:

tokishop2019@gmail.com

(It is recommended to provide the order number in the email for timely processing)

Phone: +61 425 305 943 (Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (Pacific Standard Time))

Online Support: OWDLAWSHOP offers real-time online support (available after logging into your account).

3. Customer Support Response Time

Email: We will reply to your email within 24 hours (may be delayed during holidays).

Telephone Support: Immediate response during normal working hours.

Online Support: You can usually get a response to your inquiry within 5 to 10 minutes.

4. Dispute Resolution and Complaints

If you encounter a dispute while shopping or selling on OWDLAWSHOP, we recommend that you follow these steps:

Contact the other party (buyer or seller) to resolve the issue amicably.

2. Contact OWDLAWSHOP customer service, providing your order number, transaction details, and relevant screenshots. We will mediate.

3. If the dispute cannot be resolved, OWDLAWSHOP will make a final decision based on platform policies.

5. Other Support Policies

User Feedback: If you have any suggestions or comments for improving OWDLAWSHOP services, please feel free to contact us via our customer service email.

We value every piece of feedback!

Platform Updates and Notifications: OWDLAWSHOP may release new features or change policies from time to time.

We recommend that you pay close attention to platform announcements for the latest information.

Thank you for choosing OWDLAWSHOP. If you have any questions, please feel free to contact our customer service team.