OWDLAWSHOP Platform Refund and Funds Management Policy. This "Refund and Funds Management Policy" (hereinafter referred to as "this Policy") is formulated and issued by the OWDLAWSHOP cross-border e-commerce platform (hereinafter referred to as "the Platform") to clarify the rights and obligations of merchants and consumers regarding refunds, settlements, fund freezes, and related tax processing during transactions, ensuring fair, secure, and compliant transactions. All merchants registered and conducting business on the Platform must strictly abide by this Policy.

Chapter 1 General Provisions 1. This Policy applies to all merchants who register, join, and complete transactions on the Platform. 2. The Platform reserves the right to revise and update this Policy from time to time based on user experience, market conditions, changes in laws and regulations, etc. 3. By continuing to operate on the Platform, merchants indicate that they have read, understood, and agreed to abide by the latest version of this Policy.

Chapter 2 Refund Processing Principles 1. Customer Rights First

The Platform adheres to the principles of fairness and impartiality in processing all refund applications to protect the legitimate rights and interests of consumers. Consumers have the right to apply for a refund if they encounter quality problems, discrepancies with the description, or non-receipt of goods after receiving them. 2. Refund Application Time Limit • Standard Products: Refunds can be applied for within 15 days of order completion. • Special Products (e.g., customized products, virtual products): Unconditional refunds are not supported, but in the event of significant quality issues, the platform reserves the right to intervene and make a ruling. 3. Refund Review Process • Consumer submits refund application → Platform customer service conducts initial review → Merchant provides feedback → Platform makes final decision. • If the merchant fails to provide feedback within the specified time, the platform has the right to directly decide the refund result.

Chapter 3 Merchant Responsibilities 1. Merchants must guarantee the authenticity, legality, and compliance of the products sold, and must not sell counterfeit or substandard products or publish false advertisements. 2. For refunds caused by the merchant's own reasons (e.g., product quality issues, incorrect shipments, false shipments, etc.), all related costs shall be borne by the merchant. 3. Merchants must maintain a fast customer service response time. If a merchant fails to handle multiple customer complaints in a timely manner or shirks responsibility, the platform reserves the right to take corresponding measures against the merchant's account.

Chapter 4 Platform Responsibilities 1. The platform will conduct independent and impartial reviews of refund requests using a professional risk control system and customer service team. 2. The platform reserves the right to manually intervene in abnormal orders and freeze funds to ensure the fairness of transactions.

3. The platform is committed to acting as a neutral mediator between customers and merchants, ensuring the legality of the final decision.

Chapter 5 Fund Settlement and Risk Control

1. Account Settlement Cycle

The platform will periodically settle the merchant's account balance based on sales volume and order fulfillment.

2. Fund Freezing Mechanism: In case of refund disputes, suspected violations, or high-risk transactions, the platform has the right to temporarily freeze part or all of the merchant's funds.

3. Enforcement Measures: If a merchant refuses to fulfill their refund obligations, the platform has the right to directly deduct the corresponding amount from the merchant's account balance and take further punitive measures.

Chapter 6 Other Agreements

1. The platform reserves the right to adjust refund and fund management policies according to actual circumstances and will inform merchants through platform announcements, notices, or other reasonable means.

2. Merchants are responsible for regularly checking platform announcements to ensure they understand and comply with the latest policies.

3. Merchants shall bear full responsibility for any legal liabilities and economic losses arising from violations of policies.

Chapter 7 Special Terms (Taxes and Deposits) The following terms are an important part of the platform's fund management, applicable to all merchants, and effective under specific conditions. 1. Tax Terms • When a merchant's cumulative withdrawals on the platform exceed 1000 USDT, the platform will collect the taxes payable at the time of withdrawal according to relevant regulations. Deductions from the store wallet are not supported. • Taxes are processed and reported uniformly by the platform. Other taxes are borne by the merchant. If a merchant loses its store qualification, store privileges, or operating rights due to failure to comply with platform rules, risk control policies, or operational requirements during its business operations, the platform has the right to levy a tax and compliance fee equivalent to 30% of the merchant's store balance upon withdrawal. This tax and compliance fee cannot be deducted from the store wallet balance and must be paid entirely from the merchant's deposit (deposit wallet). Merchants who fail to pay the required taxes will not be entitled to process withdrawals, refunds, or any balance settlements until all tax obligations are fully settled. 2. Deposit Terms • If a merchant's store reputation suffers serious problems (including but not limited to high refund rates, frequent violations, malicious fraud, etc.), the platform reserves the right to require the merchant to pay a deposit ranging from US$1,000 to US$10,000. • This deposit will serve as a risk reserve fund to cover customer compensation, refund disputes, and platform operational losses. • Merchants can apply for a refund of the remaining deposit after meeting the reputation repair and withdrawal conditions. Specific timing and procedures are determined by the platform.

Note: OWDLAWSHOP reserves the right to the final interpretation of the above policies and reserves the right to modify them at any time according to operational and legal requirements.